GENERAL TERMS AND CONDITIONS

 

General conditions

These General Conditions of Use govern, together with the Privacy Policy and the Cookies Policy, the access and use of the website accessible through the domain name reservadeicaza.com. The simple access to our website attributes to the user the condition of User of the Website and implies the acceptance of all the terms included in these General Conditions. In case of not agreeing with these General Conditions, the user must immediately leave the Website without using it.

By accepting these general conditions, the user states:

• That you have read and understood what is stated here.

• That he is of legal age in accordance with the regulations in force in his place of residence, otherwise the minor must have the authorization of his legal representatives.

• That he assumes all the obligations set forth in these general conditions.

 

These general conditions may vary over time, so the user must read and understand these before using our website.

Reserva De Icaza, S.L. reserves the right to make, at any time, any modification or update of its contents and services, of these General Conditions and, in general, of all the elements that make up the design and configuration of the Website.

The modification of these General Conditions will not affect the goods or promotions that had been acquired prior to said modification.

 

Selection of articles

Any registered User, or not, may purchase products through reservadeicaza.com

The purchase process is based on a virtual cart, to which the user can add the products they wish to purchase, one by one or with a higher quantity. At any time the user can access and modify the content of the cart.

 

Processing of the order

To finalize the purchase, the user must enter the "PAY" page where he can modify any selected product or delete it if he wishes convenient.

The User must ensure that the selected items that appear on the screen are the ones they wish to buy and then select the one corresponding to the shipping address from among the listed geographical areas. At this point the total price of the selected products and the shipping costs generated are displayed. On this screen you can also apply a discount coupon if you have one, which will update the purchase total.

At this point it is important to clearly include the shipping information, a contact telephone number, and the CIF or DNI if the shipment leaves Spain.

In the next phase of the purchase process, the User must select the payment method. At this time, the User is again informed of the exact amount to be paid, resulting from adding the price of the products and the shipping costs, net of any promotional discount.

Following the "PAY" link, the User will be taken to the selected payment gateway. Once the payment has been processed correctly, the order will be processed automatically, confirming the order information on the screen and sending an email to the user confirming the operation.

 

Price of items

All prices indicated in the product description are expressed in the Euro currency (€) and include Value Added Tax (V.A.T.).

 

Payment Methods

The purchase of products through Reserva De Icaza can be with the main debit or credit cards (Visa, Mastercard, American Express, Maestro) or apple pay and google pay.

Reserva De Icaza does not have access to the bank data linked to the means of payment and does not know or record these data during the payment operation.

 

Confirmation of the order

Once the purchase process is finished, the user will receive, at the email address designated in the registration form, an email with all the details of the purchase made.

 

Shipping costs

We only ship products to Spain, Germany, Belgium, France, Greece, France, Italy, Luxembourg, the Netherlands, Portugal and Croatia.

The purchase of products in reservadeicaza.com is subject to the payment of shipping costs on behalf of the buyer.

Shipping costs will depend on the destination and the number of products purchased according to the indicative table below. In any case, the effective shipping costs will be detailed throughout the purchase process and the buyer will have the opportunity to review these costs before finalizing their purchase. Reserva De Icaza cannot be held responsible for delays in the delivery of orders for reasons not directly attributable to Reserva De Icaza, fortuitous cases or force majeure.

 

(1) The number of bottles of each range is indicated in number of 700cl bottles.(2) The indicated deadlines are understood as from the working day following the confirmation of the order.

The shipping costs mentioned above include VAT.

The delivery of the orders will be made at the delivery address freely designated by the User. Reserva De Icaza will not assume any responsibility when the delivery of the product does not take place as a result of the inaccuracy or falsity of the data provided by the User for this purpose, as well as in the event that the delivery cannot be made for reasons beyond its control. Reserva De Icaza, such as the absence of the recipient at the delivery address.

In case of absence of the recipient and whenever possible, a passing note will be left with the necessary information to agree on a new delivery at the address of the recipient or the necessary instructions for the latter to pick up the product at a certain place. In any case, after 7 days from the last delivery attempt without the order being able to be delivered, it will be returned to origin and the contract will be terminated.

​

Cancellations and returns

Orders can be canceled at no cost until the time the shipment is processed. If the request to cancel the order arrives once it is already prepared, it will be considered a return. Returns can be made up to 14 calendar days from the date of receipt of the product. To accept the return, the product must meet the following specifications:

• Returns of products that have been opened, manipulated or exposed to inappropriate conditions will not be accepted.

• It is mandatory to return the products in their original packaging, properly protected and in perfect condition for their subsequent sale.

• Returns of any package that lacks the following identification elements will not be accepted: name, surname, shipping address and order number.

• A copy of the proof of purchase and the delivery note of the products must be included in the package, where the returned products are also indicated.

To exercise your right of withdrawal, you can notify us at the email address hola@reservadeicaza.com, indicating the identification, the email used for the purchase and the order number. Returns that have not been previously notified will not be accepted.

The return of merchandise will give rise to the refund of the full amount in the same way that the payment was made.

The shipping costs and the rest of the procedures associated with the return of the product will be borne by the customer. In addition, this will be responsible for any damage, damage or injury suffered by the product in the return process. In the event that the order arrives wrong or in poor condition, due to transportation, Reserva De Icaza will be responsible for all shipping costs, taking into account that the merchandise has not been used, altered or manipulated and in the event If you require it, we will send the order again or we will refund the full amount in the same way that the payment was made. You will also be responsible for the costs of return and subsequent shipping.

 

Applicable law and competent jurisdiction

In accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an out-of-court resolution of consumer disputes with us accessible through the Internet address https://ec.europa.eu /consumers/odr/.

These General Conditions will be governed and interpreted in accordance with Spanish law. Reserva De Icaza and the User agree to submit any dispute that may arise from the provision of products or services subject to these General Conditions, to the Courts and Tribunals corresponding to the User's address.